Return Policy

Time Window After Delivery Eligibility Rules
Within 14 calendar days Eligible for full cash refund or store credit exchange normally.
14 – 30 calendar days Cash refunds are unavailable. Only same-value store credit can be issued.
Over 30 calendar days All return requests will be rejected. No cash refunds or store credit provided.
After submitting return request You must hand over the parcel to courier within 7 calendar days. Failure will be deemed abandonment of return.
Scenario Shipping Fee Terms
Returns without manufacturing defects All return shipping fees shall be fully borne by the buyer.
Items with verified factory defects Buyer does not need to cover return shipping costs.
Domestic orders using pre-paid return labels Fees will be deducted from your refund: Short formal dresses: $9.9 per piece | Maxi dresses & wedding gowns: $12.9 per piece | Quinceañera gowns: $20 per piece | Expedited delivery orders: Deducted based on actual shipping cost
International customers Buyer bears all return shipping fees, customs duties, taxes and all incidental charges.
Regions without pre-paid shipping labels available All shipping expenses shall be covered by the buyer.
Orders placed during free return promotion period Standard return handling fees will be waived.
Choose store credit instead of cash refund 15% restocking fee waived, yet store credit equivalent to half of shipping cost will be deducted.
Return rejected & parcel shipped back to buyer Return delivery cost for rejected goods shall be paid by buyer.

Basic Non-Return Scenarios

  • Minor colour difference caused by lighting, slight surface wear are not eligible for return.
  • Exchange service is not supported. To change size or style, return the item and place a new order separately.
  • Custom-made personalised items cannot be returned under any circumstances.
  • Items marked FINAL SALE cannot be returned or refunded without manufacturing defects.

Goods Condition Standards

Unacceptable Conditions

  • Residual odours, stains, makeup residue, self-tan marks, hair, perfume or deodorant stains;
  • Excessive creases beyond normal fitting, man-made damage, missing accessories & components;
  • Original tags, satin ribbons removed, torn or lost;
  • Obvious wear from long-time wearing;
  • Altered, modified or non-brand-new unworn state.

Special Rule for FINAL SALE Items

FINAL SALE items are only eligible for support if there are verified manufacturing defects or wrong items delivered. All other cases are non-refundable and non-exchangeable.
Item Regulations
Reporting Deadline Contact customer service within 3 calendar days after delivery if manufacturing defects are found. We strongly recommend recording unboxing video to protect your rights.
Pre-return Requirement For damaged goods, factory flaws, colour mismatch or fitting issues, email customer service first before submitting return requests, and follow official guidance after review.
Step Instructions
1 Submit return request: Log into your account, select target order and click "Request Return".
2 Obtain return label: Once approved, pre-paid shipping label will be sent to your registered email.
3 Ship out goods: Print label and attach to parcel, deliver to courier within 7 calendar days.
4 Parcel accessory requirement: Place your order number or printed order confirmation copy inside package for inspection.

Cash Refund Terms

  • A 15% restocking fee plus corresponding return shipping cost will be deducted from your refund amount for each returned gown.
  • After approval, funds will be returned to original payment account within 3–5 business days; processing time may extend during holidays or peak seasons.
  • Refund application will be rejected directly if returned goods fail inspection standards.

Store Credit Terms

  • Returns submitted between 14–30 days post delivery can only be exchanged for equal-value store credit, no cash refund available.
  • Opting for store credit instead of cash waives the 15% restocking fee; only basic shipping cost will be deducted.
  • Store credit will be issued to your account instantly; an activation email will be sent if you do not have an existing account.
  • Store credit cannot be converted to cash and can be used for all items sitewide.
  • Use trackable, insured courier service and keep all shipping receipts completely.
  • We take no responsibility for parcels lost during transit.
  • Complete return registration via official return portal to view full operation information.

Definition of Abnormal & Fraudulent Behaviours

  • False claims of non-delivery or missing items;
  • Falsify returned quantity, claiming more items sent back than received;
  • Return goods after long-term wear;
  • Return items irrelevant to your original order;
  • Frequent bulk orders followed by full mass returns;
  • Malicious chargebacks or unfounded refund disputes.

Platform Disposal Rights

  • We may mark, restrict or permanently close customer accounts upon continuous return abuse or fraud detection.
  • We reserve the right to provide delivery records, tracking logs, chat history and policy confirmation records as evidence to defend invalid refund claims.
  • We suggest contacting customer service for negotiation before filing chargebacks.

Agreement Content

  • By completing checkout, you acknowledge that you have fully read, understood and agreed to this Returns Policy and Terms & Conditions, accepting all time limits, return conditions and refund eligibility rules.
  • We reserve the right to refuse all refunds if goods are not returned in compliance with policy standards.
  • All returned parcels will be inspected by our warehouse team. Cash refunds or store credit will only be issued after goods pass condition inspection.