Customization Policy

1. Customization Process

1.1 Color Customization

  1. Add the target gown to your cart.
  2. Tick the color custom option on the product page.
  3. Click the swatch link next to variants to add fabric swatch to cart (if needed).
  4. Complete checkout and settle all fees together.

Alternative: Submit a custom request form and leave your color requirements in the remarks box.

1.2 Size Customization

  1. Add the target gown to your cart.
  2. Tick the custom size option on the product page.
  3. Fill in your full body measurements as required in the form field.

Alternative: Submit a custom request form and leave your color requirements in the remarks box.

1.3 Advanced Customization (Neckline, Sleeves, Train, Beading, Back Design etc.)

  1. Submit a custom request form with all personalized modification demands in remarks; attach reference pictures if available.
  2. Wait for our customer service to contact you within 1–2 business days.
  3. Confirm all custom details and the final quotation provided by our team.
  4. Confirm the production arrangement before tailoring starts.

2. Customization Fee Schedule

  • Color customization extra charge: $2 USD per gown.
  • Size customization extra charge: $8 USD per gown.
  • Advanced custom adjustments (neckline, sleeve, train, embroidery, slit, back modification etc.): Fees will be quoted separately after factory confirmation based on modification complexity.
  • Fabric swatch cost: Charged separately if you order physical color swatches before formal production.
  • Rush production surcharge: An extra expediting fee applies if you require a shortened manufacturing timeline.
  • Payment rule: All custom fees must be fully paid together with the item price at checkout; no post-production installment or balance settlement is supported.

3. Return, Refund & Exchange Rules for Custom Orders

3.1 Color Custom Items

Color-customized gowns follow the standard return policy same as regular off-the-rack dresses:
  • Within 14 days after delivery: Eligible for cash refund (15% restocking fee applies).
  • 14–30 days after delivery: Only equal-value store credit available, no cash refund.
  • Over 30 days after delivery: Return requests will be rejected.
  • All standard return item condition rules must be satisfied (unworn, intact tags, no stains/odors etc.).

3.2 Size Custom & Advanced Custom Items

All size-customized and advanced custom gowns are non-refundable, non-returnable and non-exchangeable under normal circumstances.

Only verified manufacturing defects qualify for after-sales support:
  • Valid fault reporting window: Contact support within 5 calendar days upon receipt of parcel, and provide complete unboxing photos & videos as evidence.
  • Eligible factory defects include: Wrong fabric, mismatched custom size cutting, missing confirmed embroidery/beading, obvious factory damage, wrong color as confirmed before production.
  • Our solutions for verified factory faults: Free remanufacture of the gown or full equivalent store credit; cash refund is not available for custom orders. We will cover one-way return shipping cost for defective custom items.

3.3 Scenarios with No After-Sales Support

  • Personal change of mind, poor fit caused by incorrect self-provided measurements, personal dislike of design/color after production.
  • Minor color deviation due to screen display difference, tiny handmade craft traces within industry normal standard.
  • Self-modification, improper washing, stains, perfume/body odor, wear and tear after receiving the gown.
  • Failure to double-check and confirm custom size, color or design details before production starts.

4. Measurement Responsibility Statement

  • Customers are fully responsible for submitting accurate body measurements. Our official measuring guide is provided on the product page for reference.
  • If the gown does not fit properly due to wrong, incomplete or inaccurate measurements provided by you, we offer no free remaking, return or refund. Paid re-tailoring service can be arranged upon consultation.
  • Minor post-delivery adjustments (hem shortening, strap length tweak) can be processed with additional labor fees.

5. Modification Time Limit

  • Any adjustments to custom color, size or design details must be submitted to customer service before production confirmation.
  • Once we confirm your custom plan and start manufacturing, no further changes to fabric, color, size, decorations or silhouette can be accepted.

6. Fabric & Color Disclaimer

  • Slight fabric batch color difference between online pictures and finished gowns is normal and not treated as a quality defect.
  • Hand-sewn sequins, beads and embroidery will have subtle handmade differences, which fall within acceptable custom product standards.

7. Production Lead Time

  • Standard production cycle for color custom gowns: 1–3 business days.
  • Standard production cycle for size custom gowns: 2–5 business days.
  • Advanced custom gowns with complex modifications: 7–15 business days, subject to factory workload.
  • Lead time may be extended by 5–10 days during peak wedding, prom and holiday seasons. We are not liable for delays caused by fabric shortage, supplier out-of-stock or late customer confirmation of custom details.

8. Order Cancellation Rules

  • Cancel before custom detail confirmation & production start: Full refund of item price and custom fees, no restocking fee deducted.
  • Cancel after production has commenced: 50% of the total order amount will be withheld as material & labor loss compensation; no full refund available.
  • Once the gown is fully manufactured, order cancellation requests will be rejected.